At Dynasty Notes, we want every user to feel confident and supported in their relationship-building journey.
We understand that sometimes things don’t work out, so we offer a 14-day, no-questions-asked refund for new subscribers on paid plans.
💸 Who’s Eligible for a Refund?
- ✅ You are eligible for a full refund if:
- You are a first-time purchaser of a paid plan (Dynasty Standard or Dynasty Elite), and
- You request your refund within 14 days of your initial payment.
- 🗓️ This applies to both monthly and annual subscriptions.
❌ Refunds Do Not Apply To:
- Subscription renewals (monthly or annual).
- Upgrades from one paid plan to another (e.g., Standard to Elite).
- Users who previously canceled and resubscribed.
- Accounts found to be in violation of our Terms of Service.
📍 How to Request a Refund
To request a refund:
- Log into your account and visit the Stripe Billing Portal via your Settings > Manage Subscription link.
- Use the portal to initiate a refund request, or contact us at
📩 support@dynastynotes.com with the subject line “Refund Request” and your account email.
We typically process refunds within 5-7 business days.
🔐 Your Payment is Secure
All payments are securely processed through Stripe. We do not store any payment details directly on our servers.
If you have questions about your billing or subscription, please reach out to our team at support@dynastynotes.com. We’re here to help.